You do have access to Intuit’s QuickBooks support when under correct Intuit licensing. Sometimes support proves difficult in an unsupported environment; something like QuickBooks Pro on a Windows Remote Desktop Services Server or QuickBooks on virtual machines. Intuit supports only Enterprise versions of QuickBooks on Remote Desktop Services servers and only “natively installed” non virtual QuickBooks environments.
Before you make the call, isolate the QuickBooks company file to determine the source of your problem. Install a non production copy of your version of QuickBooks on a computer that is not part of your production QuickBooks environment. Register the software with your account or phone number information.
Copy the entire production QuickBooks Company Files folder to your non production QuickBooks computer. Open the company to determine if your problem still exists. If it does not, look to your production operating system and environment to solve your problem. You may have network issues or other problems.
If your problem persists on your non production QuickBooks computer, contact support and have Intuit support resolve the problem on your non production computer. Plan ahead as you may need screen recording software if Intuit support remotely accesses your computer and speedily runs through a fix. Above all, ask questions so you clearly understand the solution. Take careful notes so that you can do the same steps to resolve the problem on your production copy of QuickBooks.
If you find yourself in a real bind, call a QuickBooks ProAdvisor certified in your version of QuickBooks. They typically have access to better support resources than consumers have access to.